Make sure social media for business is a help, not a hindrance

Make sure social media for business is a help, not a hindrance

Everyone’s on social media these days, or they’re at least familiar with it and know how to use Google. For that reason, it’s essential that small business owners make full use of social media as an effective, cost-effective (often free!) marketing tool. It’s the perfect way to engage with customers, especially if a business is offering their goods and services online. It’s great for driving traffic to a business website, for keeping up with the competition and industry happenings and for generating customer feedback.

But there is a line – the line from helping to hindrance – that sometimes gets crossed. This can happen when the old social media addiction kicks in, and business owners are spending a disproportionate amount of time on social media and neglecting their business.

Or it can happen when they’re over too many platforms, instead of sticking to the ones that are most beneficial to their business.

Another common pitfall is using social media to advertise their products and services, when really it should be used as an adjunct marketing tool to enhance the business website.

If this sounds like you, take a look at your social media behavior. Limit the amount of time you spend on Facebook, and stick to it. If you’re over Facebook, Twitter, Instagram, LinkedIn and YouTube, reduce the number of platforms or assign staff for each one.

Social media’s an essential marketing tool in today’s online world, as long as it’s used properly.

Read the full article at: hbr.org

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Glen Senior
Glen Senior

CEO Glen Senior has been helping small businesses start and grow since 1989. Along the way, he has published 6 books on small business development and business planning, created training courses, built e-learning platforms, and developed Microsoft USA’s Small Business Plus program which was delivered into 9 countries.Since 2005 Glen has focused on the banking sector and has built up an extensive knowledge of how banks can engage with the small business segment. He has presented at a number of small business banking conferences and is sought out as an opinion leader in this space.