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TSBC Chatbots

Provide 24/7 expert small business information and generate qualified leads.

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Bookmark Wednesday 19th July at 4pm and join Glen Senior for ‘Small Business Banking Chatbots – Fad or necessary feature?’ More >>



Existing small business owners are time poor, they often go direct to online banking, creating lost opportunities for cross selling and increasing share of wallet.

Small business owners also get frustrated with the search function on bank websites; often the answer is not immediate, or hundreds of pages are delivered up (just in case one is relevant), or the search function covers the whole site, throwing up irrelevant results from Personal or Commercial segments.

Try this test in your bank site; search for ‘I need more cash’ and you’ll be dismayed at the results.

  • 87% of banks plan to use Chatbots in the next 2-3 years (72% within 12 months).
  • 80% of banks see Chatbots as an opportunity.

Personetics 2017



A Small Business Chatbot will get people to what they want faster and;

  • Deliver consistent cross sell messages without the pressure of a sales person
  • Provide custom, personal content, links and resources at point of need
  • Allow users to ask questions that they may be reluctant to ask a live person (or let the bank know)
  • Learn about small business issues, concerns, blocks and pain points on a daily basis to input into long term strategy
  • Improve the level of conversation and provide qualified leads ready to talk
  • Collect customer data and feed into the existing CRM systems for follow-up and ROI
  • Run short term sales campaigns and allow the bank to test messaging

What Fintech researchers think

‘Banks are keen to reduce costs while improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey’.

Warren Mead, Global Co-Lead of Fintech, KPMG

What bankers think

‘Within 3 years 76% of banks will deploy AI as their primary method for interacting with customers’.

Accenture research 2017

What people think

‘By 2020, the average person will have more conversations with bots than with their spouse’.

Gartner research

What Google thinks

‘We will move from mobile first to an AI first world’.

Sundar Pichai, CEO, Google


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